Start with one product task.
Choose the product task, market and guide format that matter now. We work from approved product information and a working test environment, with your product expert and the team member who will produce guides.
Customer guides your team can keep current.
Give your healthcare software team a repeatable way to create, review and update customer guides and videos.
Start a conversationCustomer guide production
Useful when a release, new market or growing guide library has created a production or maintenance problem your current process has not resolved.
Choose the production route that fits.
We compare your current process with suitable guide tools. Configuration may cover the job; a custom workflow needs a clear requirement that the existing options do not meet.
Make repeatability part of acceptance.
After the first guide is approved, an operator creates a comparable example and tests a product change. Handover covers the source, production steps, review responsibilities and known manual work.
A guide through its next change
Select a stage to explore the work and its owner.
Approved source
Agree the product task, locale and output before recording.
Responsible role: Product expert
First guide
Review a representative guide against the product and brand source.
Responsible role: Review owner
Product change
Update the changed step and check its dependent captions and narration.
Responsible role: Guide operator
Handover
Have the operator repeat the process and confirm source access.
Responsible role: Team owner
What we’ll work towards
An operator can produce an approved guide and update it when the agreed product task changes.
First milestone: The first representative guide passes your product and brand review.
We agree formats, examples, review rounds, source access and responsibilities before delivery.
A few useful questions
Can we keep our current tools?
We start by looking at the process and systems you already use. Any new tool or connection is selected against the agreed task and scoped before implementation.
What do we buy first?
A defined change to one workflow, with agreed outputs, responsibilities and acceptance. The first conversation helps identify whether there is a useful project.
How do you set price and timing?
We agree the required outputs, input and review responsibilities, delivery effort and support. The proposal sets the fee and schedule for that scope.
Does the work include handover?
Yes. Handover is part of the scope and acceptance. Continuing maintenance or support is defined separately when you need it.
Do we need a voice assistant or another AI tool?
Services can stand alone. We choose technology around the task and evaluate a voice assistant where it can help your team and patients.
Wanting to modernise your medical practice?
Tell us what is happening now, what you already use and what a useful change would look like.
Start a conversation