Voice Assistants

Spoken conversations that support patient preparation, communication and staff follow-up.

In this guide Where they can help What it takes to introduce Adoption questions

Where they can help

Talking patients through what to expect and what to bring before an appointment or procedure.

Answering common, well-defined questions in plain spoken language, consistently.

Capturing what was said so the right person on your team can follow up.

Step 1

A clear, bounded job with a known start and finish.

Step 2

The information and explanations the assistant may give, written and reviewed by your team.

Step 3

Who receives what, and when a conversation moves to a person.

Step 4

A careful start, with your team reviewing how conversations are going.

Will it replace our reception team?

No. It is introduced to support a defined task, with people responsible for follow-up.

Does it work with our current systems?

That is part of what we look at before anything is introduced.

How do patients reach a person?

The route to a person is agreed as part of the handoff design.

Is a voice assistant right for us?

Sometimes another change is more useful. We help you decide based on the task.

Tell us what is happening now, what you already use and what a useful change would look like.